Thank you for your interest in applying to Magical Teams
We're excited to get to know you and potentially work together!
We're excited to get to know you and potentially work together!
Over the years, we have discovered most people are not a fit for the team. It doesn't mean there's anything wrong with them or us.
We aim to give you more details below to help you decide if you want to take the time to apply!
Quick Summary:
Senior Coordinator
“I've grown more in the past 6 months than I have in the last 6 years working at other companies! I love the challenging clients and projects and getting to work alongside BRILLIANT team members.”
Marketing Director and Sr. Strategist
“Working at Magical Teams has been an incredibly rewarding experience. One of the things I appreciate most is our commitment to diversity, equity, inclusion, and belonging (DEIB). Every voice here is valued, and we’re encouraged to bring our authentic selves to work. The team culture is built on mutual respect and collaboration, which makes for an environment where speaking up is rewarded. It’s empowering to be part of a company that not only supports professional growth but also genuinely cares about making a positive impact.”
Administrative Assistant
“Magical Teams is a perfect fit for me because it offers a great balance between work and life, as well as the freedom to manage my tasks effectively. What I love most about the environment is how approachable and supportive everyone is, making collaboration feel natural and effortless. Working at Magical Teams also opens up countless opportunities to learn and grow, allowing me to continuously gain new skills and expand my knowledge.”
Our clients are dynamic small businesses and emerging startups reaching pivotal stages in their growth journey. They choose us because of our expertise and value/respect our advice on what will make the most impact. Most of our clients work with us long-term in ongoing engagements, but we also do project based work.
Everyone on the team, at all levels, is expected to have shared ownership in their success and be strategic partners to provide the best ROI of clients' resources.
If they have team members, we help ensure they are set up for success by building out solid operational infrastructure and management best practices. We also can function as an integrated member of their team in a wide range of execution based support.
While we want clients to feel that we are a part of their team, we still maintain our freedom and we manage our own work. We care about providing a high quality standard of work, and we also care about providing a great working relationship with our clients. (More about “working with us”)
Due to the custom nature of our work, no client / situation / week is the same. For those who love to be challenged, there’s always interesting work to keep you engaged and learning!
Foundational Skills of each Team Member
Proactively addressing client needs, anticipating concerns, and effectively communicating to build strong relationships and manage expectations. Takes initiative to solve client problems, provides regular updates, seeks feedback, escalates issues when appropriate, sets clear expectations.
Efficiently breaking down projects into actionable tasks and assigning them appropriately, considering individual strengths and workloads. Creates clear task lists, assigns ownership, sets deadlines, provides resources, monitors progress.
Consistently delivering on commitments, tracking progress, and ensuring accountability for both internal and external stakeholders. Uses project management tools, provides regular updates, proactively identifies potential delays, escalates issues promptly.
Analyzing situations, identifying root causes, and developing creative and effective solutions to challenges. Asks probing questions, gathers information, considers multiple perspectives, evaluates options, makes sound decisions.
Ability to quickly understand new information, concepts, or situations with minimal guidance or explanation. Asks insightful questions, demonstrates quick learning, connects dots between concepts, applies new knowledge effectively.
Ability to think critically, analyze information quickly, and make sound decisions under pressure. Asks insightful questions, demonstrates quick learning, connects dots between concepts, applies new knowledge effectively, remains calm and focused under pressure.
Ability to manage emotions effectively, demonstrate self-awareness, and maintain professionalism in all interactions. Open to feedback, takes responsibility for actions, remains calm and composed, respects diverse perspectives.
Ability to adapt to change, overcome challenges, and maintain a positive attitude in the face of setbacks or adversity. Maintains composure under pressure, seeks solutions proactively, learns from mistakes, maintains a positive outlook.
Demonstrating a strong work ethic, taking ownership of responsibilities, and proactively driving projects forward. Sets ambitious goals, takes ownership of responsibilities, seeks out challenges, goes above and beyond to achieve results.
Optimizing time, resources, and workflows to maximize productivity and achieve results within budget and deadlines. Uses time tracking tools, prioritizes tasks strategically, finds creative solutions to resource constraints, identifies and eliminates bottlenecks.
Understanding client needs and goals, proactively offering strategic insights, and effectively utilizing resources to achieve desired outcomes. Asks probing questions to understand client goals, proposes strategic recommendations, proactively identifies opportunities for improvement, utilizes client resources effectively.
Understanding the value proposition of each task or project, prioritizing high-impact work, and maximizing return on investment (ROI). Asks questions about project goals, identifies value drivers, prioritizes tasks strategically, measures and reports on ROI.
Demonstrating proficiency in using various software, tools, and technologies relevant to the role. Adapts to new tools quickly, stays up-to-date on software updates, seeks out training when needed, explores ways to leverage technology for efficiency.
Ability to convey information clearly and directly, avoiding unnecessary complexity or jargon. Uses plain language, focuses on key points, avoids filler words, actively listens to feedback on communication style.
Actively seeking out information, resources, and solutions to challenges, demonstrating a willingness to learn and grow independently. Asks thoughtful questions, researches solutions independently, takes initiative in learning new skills, shares resources with others.
Actively contributing to the team's collective knowledge by sharing insights, learnings, and best practices. Creates and shares documentation, participates in team discussions, mentors others, seeks feedback on shared knowledge.
We use a “pod team” structure to work with clients. Each client is assigned a primary pod that typically includes a Strategist, Coordinator, and Admin. For more complex projects or larger budgets, we may also add team members to expand capacity or provide subject matter expertise, but we aim to keep the core pod the same long-term for cohesion and quality.
The Admin's primary role is to provide support in the “doing” of day-to-day tasks, routines, and other execution focused support. They will work with their pod to understand, receive support / feedback, and get their assigned tasks completed.
The Coordinator's primary role is to project manage, delegate to admins, and provide quality implementation, build outs, and more ambiguous execution that can't as easily be delegated to an Admin. They can go to their pod Strategist for priorities, strategic guidance, and mentorship.
The Strategist's primary role is to plan priorities and oversee the quality of deliverables and success of the pod team. They are responsible for ensuring resources are used efficiently and effectively so that clients get high ROI results, experience quality support, budgets are set and met, and expectations are met or exceeded. They also provide strategic partnership expertise to the client and can collaborate with other Strategists with subject matter expertise when needed.
Each role has set compensation ranges and benchmarks between "in training" + "solid" + "senior". There is no flexibility outside of our ranges. Please do not apply if they do not work for you.
As a service-based agency, it's highly important that we practice what we teach and build a solid team while preparing for future opportunities. Our potential clients often come to us when they need help yesterday and are diverse in what those needs look like. We believe in being proactive so we are ready to jump right in with quality support. We're also actively growing our freelancer list this year for intermittent, project-based work.
We are agile, versatile, and adaptive. Our small business clients value the way we can adapt to their ever-changing needs. We ebb and flow with them through the ups and downs and various expertise they may require. However, this can increase or decrease the availability of work for our team members. We prioritize filling core team members' hours and then bring in freelancers for additional capacity/skills.
Our team members have a diverse range of expertise (anything and everything to run a small business!), which could include:
Bonus points if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience AND they love what we do AND they can keep up with high performers.
These are the elements of our hiring process. We might change the sequence depending on our immediate needs and the role type. We aim to be respectful of your time as much as possible, but we know it's a rigorous process. We care about finding the right fit for us and ensuring we're a fit for YOU as well!
Our application questions are in depth and thorough. We take the time to read each and every application submitted. Usually by multiple people. We require thoughtful responses to the application questions in order to be considered for proceeding forward in our process.
A 10-20 min form that asks about your personal preferences, characteristics, and ideal working approach so we can match you with the right role / projects / opportunities!
You'll get a chance to meet with a member of the team who is usually in a similar role that you are applying for.
This is a unique step of the process that candidates love where they get to experience 3-4 mock scenarios of the role. It gives them a glimpse into what they can expect and gives them a chance to shine in their brilliance. It helps us prioritize performance over being "good" at interviews.
A final interview with Christina, our CEO, and/or Mercedes, our Team Success Director.
Every role starts with a 30 day trial. We will provide an onboarding process, an onboarding "buddy", and a clear plan, metrics and set of expectations. We want to set you up for success as best as possible! We usually have you start behind the scenes on client work before introducing you to work directly with clients.
We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities. We welcome hearing from you if you have any accommodation requests throughout the process.
We have no physical location and are 100% remote-first and always will be! We work Eastern Standard Time zone business hours, typically 10am-6pm EST.