Logistics Summary:
- Position: Chief of Staff
- Type: 1099 subcontractor
- Location: 100% remote, international
- Hours: EST U.S. business hours - full time
- Compensation: location dependent comp ranges between $8-$35/hr USD
- Requirement: 3+ years of experience as a Program Manager / Operations Manager / Chief Of Staff or any similar role.
MUST READ:
Some of our other roles have more flexibility, but for this role we will NOT proceed forward with you if you do not meet these qualifications:
#1 - Must be available for Eastern time zone weekday business hours between 9am-6pm
#2 - Compensation range is USD $8-$15/hr international candidates or $25-$35/hr U.S. candidates and is based on experience
#3 - Experience in a remote-first work environment
#4 - At minimum 3+ years of experience in an small business / startup environment in a similar role, ideally U.S. business + agency + B2B
Seeking you... if you:
- have an uncanny ability to “see” how priorities + projects + people + processes are all interconnected and to be the "glue" to project manage all of the moving parts
- thrive in a fast-paced, ever-changing environment that requires very high mental acuity, a superior memory, and understanding the situational context quickly
- are masterful at context switching while delegating and overseeing a wide range of projects cohesively and efficiently
- have an eagle eye for details, organization, and always dot all the i's and cross the t's
- love to anticipate the needs of others, foresee potential issues, and take the initiative to address them before they arise
- are excited by a people-centric approach to collaborating within a team and a commitment to DEIB
- are resourceful, action-oriented, and a problem solver - heck, you thrive on it!
Who We Are
Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients’ businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.
Responsibilities and Areas of Need
Our team and leadership have been growing quickly and we need someone to be the “glue” between all of the moving parts and people. The Chief of Staff will serve as a critical liaison between leadership (finance + team success + client success) and the rest of the team, ensuring smooth communication, streamlined operations, and proactive problem-solving. This role is more focused on execution and facilitation than project management and high-level strategy development.
Responsibilities include, but not limited to:
- Be the Bridge: Translate leadership's initiatives into actionable tasks for the team that promote understanding of current priorities and goals
- Keep the Engine Running: Oversee day-to-day operations, keeping a pulse on routines, processes, and systems that allow our remote business to operate seamlessly
- Master the Art of Follow-Through: Proactively track open loops, delegate tasks effectively, and drive initiatives to completion across teams
- Anticipate & Solve: Be the all-seeing eye across our tech stack, identifying trends, potential issues, and opportunities for optimization
- Empower & Share Knowledge: Collaborate with various team members to refine checklists, training documentation, and SOPs
- Operational Enablement: Provide high-level support to the CEO, anticipating needs, protecting her time, and offering solutions that propel the company forward
This could look like:
- Providing or finding support (within 1-2 hrs) for ad hoc needs or questions from the team at large
- Attending internal meetings to capture notes, action items, deliverables, and follow-ups
- Creating tasks in ClickUp with action items and delegate across the team
- Quality checking our recurring tasks / processes and identify opportunities for improvements
- Working with the Ops Assistant to monitor our time tracking tool and flag the success squad when there are inefficiencies or time allocations exceeded
- Sharing announcements team-wide and work with leadership to support/monitor implementation of any change mgmt
We are a team of proudly passionate expert generalists. We celebrate and encourage those who have unconventional professional backgrounds and career paths.
We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. We hope that you will share your unique background with us in your application and how it can be additive to our team.
We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, and other communities.
Skills That Will Enable You To Thrive:
- 3+ years of experience as a Strategic Operations Manager / Program Manager / Chief Of Staff or any similar role.
- You learn quickly, like, really quickly. You can grok the situation and what is needed with a minimal amount of context and details.
- You thrive in a fast-paced, ever-changing environment, embracing ambiguity and adjusting priorities on the fly.
- You are highly skilled at self-management. You've developed your personal organization workflows so that you meet deadlines while still being flexible for emergent re-prioritization.
- You anticipate challenges, take initiative, and find creative solutions without needing constant direction.
- You communicate clearly and effectively, both verbally and in writing, and excel at building rapport with diverse stakeholders.
- You pay meticulous attention to detail. Still paying attention? Put the secret code “I have found my peeps” in the 2nd to last application question - "Is there anything else that you want to tell us?"
- You're quick to learn new tools, leverage existing resources, and navigate complex technical systems with ease.
- You have a thirst for knowledge, actively seek out learning opportunities, and apply new skills and insights to your work.
- You foster strong, collaborative relationships with team members and stakeholders, while effectively managing upwards with leadership.
- You are dedicated to high-quality excellence, love to receive and give feedback, and have intentionally developed your emotional maturity to not take things personally.
- You value diversity, equity, inclusion, and belonging (DEI&B) and have a track record of promoting inclusive practices in the workplace.
- You have a reliable computer and internet connection and can use video conferencing services such as Zoom.
Bonus Points:
- You're already familiar with Slack, ClickUp, Google Drive, TMetric, LastPass, Missive, or similar tools.
- You're comfortable and productive in a remote work environment.
- You have a background in organizational development, change management, or people operations.
Why It's Awesome To Join Our Team
1) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.
2) We are all about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have 1:1 mentorship, internal team trainings, co-working, and a constantly growing resource library.
3) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!
4) We have a very high bar for excellence, execution, efficiency, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.
Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.
