Content & Creative Ops Associate
Falls Church, VA, United States of America (Remote)
Falls Church, VA, United States of America (Remote)
geek out on all things operations, communications, and creative content that help small businesses grow and stand out
love blending structure and creativity — whether it’s turning podcast transcripts into polished show notes, writing thoughtful LinkedIn comments, or building a simple Canva brand guide
are a SPONGE — you learn fast, adapt quickly, and have a genuine growth mindset
are a DRIVER — you hold yourself (and others) accountable, take ownership, and move projects forward without waiting to be told what to do
lean into ambiguity with discernment and curiosity; you can read between the lines and figure things out even when the path isn’t fully clear
manage your work like a pro: you’re organized, self-directed, and communicate proactively with clients and teammates.
This role blends operational excellence with visual design, brand communications, and AI-supported content development for our clients.
Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients’ businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.
Our clients have established small businesses and startups, but they are at a growth point and need extra support to up-level. Sometimes they really don’t know what they’re doing when it comes to building/managing a business and they’re looking to us to learn how to do this and get the execution support to set a team up for success. Other times they simply have run out of capacity and know what needs to be done, but they need to outsource it so they can focus on being the visionary / business owner.
✨ READ MORE on our Careers Page ✨
As an Admin at Magical Teams, you’re the go-to for execution, delivery and routine support that keeps clients and pods running smoothly. You’ll handle the day-to-day “doing” — from client communications to document prep and from content coordination to systems setup.
You combine operational excellence with creative production, strong written communication, and everyday use of AI-powered tools to work faster, smarter, and better.
You’ll work closely with your pod team to receive direction, ask smart questions, deliver quality work, and continuously improve through feedback.
Because our work is custom, no week looks the same — you’ll thrive if you enjoy variety, creative problem-solving, and learning by doing.
Serve as a first point of contact for client communication — manage inboxes, calendars, and scheduling with clarity and professionalism.
Coordinate meetings, events, interviews, and project logistics for clients and internal teams.
Prepare and distribute concise, AI-aided reports, meeting notes, and agendas that clearly summarize insights and action items.
Track client and internal tasks, ensuring priorities stay on track and deliverables are completed on time.
Manage multiple workstreams with strong self-management, prioritization, and proactive communication.
Document processes, maintain organized digital files, and create visually clean internal resources and client deliverables.
Use AI creatively for research, data collection, and process optimization, turning information into actionable summaries or recommendations.
Partner with pod teammates to identify opportunities where AI and automation can improve workflows and client deliverables
This admin will spend ~40% of their time on creative operations and digital communications work. You’ll use AI as your creative partner across:
Podcast Production – Generate, edit, and polish show notes, episode summaries, and pull quotes using AI transcription and summarization tools.
LinkedIn & Client Engagement – Draft thoughtful, on-brand comments and replies using AI writing aids while ensuring every post still sounds authentically human.
Newsletters & Marketing Content – Collaborate on campaign ideas, create first drafts, and format content for newsletters or community updates.
Visual Design – Use AI-enhanced Canva and brand-management tools to design simple branded assets, guides, and visuals.
Website & Content Updates – Support content entry and optimization in platforms like Webflow or WordPress.
Brand Documentation – Maintain brand libraries, visual guidelines, and reusable templates that support consistency and efficiency across teams.
You naturally use AI for writing, research, summarizing, formatting, and creative production while maintaining a distinctly human touch.
You communicate with clarity and warmth — written or verbal, client-facing or internal. You know how to translate complexity into language that feels approachable, confident, and professional.
You have strong visual design instincts and experience creating branded assets in Canva.
You’re a self-management pro — balancing multiple clients, shifting priorities, and deadlines with calm efficiency. You stay organized, communicate proactively, and always know what’s next.
You learn quickly — like, really quickly. You can grok a client’s business, tone, and tools with minimal context and start producing accurate, high-quality work fast.
You are accountable, responsive, and solutions-oriented. You don’t wait for direction; you move things forward and loop others in as needed.
You are always learning, curious about how things work, and eager to integrate feedback and improve.
You thrive in ambiguous environments — discerning what matters, reading between the lines, and asking the right questions to get clarity fast.
You take pride in quality and detail, from formatting and design to tone and grammar, you care about the final product.
You have strong personal systems for organization, allowing you to stay on top of deliverables while remaining flexible to change.
You bring emotional maturity — open to feedback, self-aware, and grounded in a growth mindset.
You are detail-oriented. Still paying attention? Put the secret code “I have found my peeps” in the second-to-last application question — “Is there anything else that you want to tell us?”
You’re aligned with our values of kindness, open communication, optimal discomfort, shared ownership, and freedom — you enjoy building relationships and working with diverse teams.
You have a reliable computer, fast internet, and video-ready setup (Zoom, Slack, ClickUp, Google Drive, Canva, TMetric, LastPass, and more). You can learn new client tools within 1–2 hours.
1) Work virtually from anywhere! We are remote-first and always will be. While we do work within Eastern Standard Zone business hours (typically 10am-6pm EST), there's a lot of flexibility for how you approach and complete your work each day!
2) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.
3) We are ALL about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have mentorship cohorts, internal team trainings, co-working, and a constantly growing resource library.
4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!
5) We have a high bar for excellence, execution, efficiency, results, and integrity. If you love to roll up your sleeves and be dedicated to detail-oriented, efficient quality, you’ll succeed here fast.
Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.
Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.
