Operations Admin Assistant (fully remote)
Falls Church, VA, United States of America (Remote)
Falls Church, VA, United States of America (Remote)
Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients’ businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.
We are agile, versatile, and adaptive. Our small business clients value the way we can adapt to their ever-changing needs. We ebb and flow with them through the ups and downs and various expertise they may require. However, this can increase or decrease the availability of work for our team members. We prioritize filling core team members' hours and then bring in freelancers for additional capacity/skills.
We use a “pod team” structure to work with clients. Each client is assigned a primary pod that includes a Strategist, Coordinator, and Admin. For more complex projects or larger budgets, we may also add team members to expand capacity or provide subject matter expertise, but we aim to keep the core pod the same long-term for cohesion and quality.
The Admin's primary role is to provide support in the “doing” of day-to-day tasks, routines, and other execution focused support. They will work with their pod to understand, receive support / feedback, and get their assigned tasks completed.
The Coordinator's primary role is to project manage, delegate to admins, and provide quality implementation, build outs, and more ambiguous execution that can't as easily be delegated to an Admin. They can go to their pod Strategist for priorities, strategic guidance, and mentorship.
The Strategist's primary role is to plan priorities and oversee the quality of deliverables and success of the pod team. They are responsible for ensuring resources are used efficiently and effectively so that clients get high ROI results, experience quality support, budgets are set and met, and expectations are met or exceeded. They also provide strategic partnership expertise to the client and can collaborate with other Strategists with subject matter expertise when needed.
Our clients are dynamic small businesses and emerging startups reaching pivotal stages in their growth journey. They choose us because of our expertise and value/respect our advice on what will make the most impact. Most of our clients work with us long-term in ongoing engagements, but we also do project based work.
If they have team members, we help ensure they are set up for success by building out solid operational infrastructure and management best practices. We also can function as an integrated member of their team in a wide range of execution based support.
While we want clients to feel that we are a part of their team, we still maintain our freedom and we manage our own work. We care about providing a high quality standard of work, and we also care about providing a great working relationship with our clients. (More about “working with us”)
Due to the custom nature of our work, no client / situation / week is the same. For those who love to be challenged, there’s always interesting work to keep you engaged and learning!
Our admin assistants have a diverse range of expertise (anything and everything to run a small business!), which could include:
Bonus points if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience AND they love what we do AND they can keep up with high performers. We are a team of proudly passionate expert generalists. We celebrate and encourage those who have unconventional professional backgrounds and career paths.
We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team.
We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.
1) Work virtually from anywhere! We are remote first and always will be. While we do work within primarily Eastern Standard Zone business hours, most of what we do doesn’t have set hours.
2) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.
3) We are ALL about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have 1:1 mentorship, internal team trainings, co-working, and a constantly growing resource library.
4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!
5) We have a high bar for excellence, execution, efficiency, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.
Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.
